![]() However, like all large home security companies, it is not difficult to find. Brinks has a rating of 3/5 stars on Trustpilot, which is decent, but if you are looking for. It offers a range of Security Cameras, Home Automation devices, Life Safety Devices, and more. But beyond that, it’s also compatible with many smart home products through its use of Z-Wave, a popular smart home protocol. Brinks Home maintains an outstanding A+ BBB rating. Some interesting features of Brinks include interactive messaging, Customized Alerts, Two-way talk, Cloud storage, etc. You can create an indirect smart ecosystem by connecting everything through Alexa or Google Assistant, but you won’t be able to access those products from your SimpliSafe app.Īs discussed in the Equipment section, Brinks offers locks, thermostats, garage door openers, smoke alarms, carbon monoxide detectors, and other smart home connectivity devices. Sure, it sells its own locks and smoke detectors, and it’s also compatible with August locks, but it works with almost none of the leading smart home products. It connects with minimal smart home devices, while Brinks connects to quite a few (and also sells several helpful home automation items).įor being a leading home security brand, SimpliSafe has surprisingly little integration. If I have done all the work why am I being billed ? More time to spend trying to get a simple problem fix.Automation isn’t SimpliSafe’s strong suit. The final insult was that I actually troubleshoot the system and found a wireless transmitter had no power, which I at my cost fixed on May25th. They mailed a circuit board I installed myself and did not work, actually the part was priced at $50. I had no tech person comes out to give me service. Today I received a $214 bill from them for what I do not know. Have had two with a company representative it was polite. ![]() Brinks also offers an indoor 1080p HD camera if you want to keep an eye on things inside. Their outdoor security camera is a bit better, with improved image quality and ease of use. UPDATE as of May 23,2023: I have had several conversations with tech support most were unhelpful. It only offers 720p HD video quality, which doesn’t really compare to the 1080p HD of most doorbell cams on the market today. How would you like paying for this kind of security? See Brinks around best run way they are totally a failure as a security provider. After going around with them they agreed to drop ship part but time is still about 10 days and still have to wait on a technician. Brinks’ idea of reasonably is 3 to 4 weeks. Spent the last two days trying to get it replaced in a reasonably time frame. House had a power surge and Brinks security panel was damaged. I could go on and on about this, but the bottom line is horrific treatment of a 10 year loyal customer. This then resulted in hours of my time on the phone with Brinks and being called five times a day. SimpliSafe - Best DIY Pick - Starting at 17.99/mo. I was charged a late fee and billed incorrectly. ADT Home Security Systems - Most Trusted Name - Starting at 28.95/mo. ![]() I received contradictory information from every Brinks rep I spoke with, including four different reps in the loyalty department. Despite having an annual agreement to be charged $29.99/month, pay for the full year, and receive one month off, Brinks raised rates on me, then would not work with me to transition to month to month due to my family moving. I've been a customer since 2013 when the company was Monitronics then changed to Moni, then was purchased by Brinks. I stand by my original review because it should not have taken this to get everything resolved, but I do appreciate that it has been resolved. UPDATE: Because of this review and a complaint I filed with the BBB, I was contacted by the company, as shown in their reply below. ![]()
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